Jeannie Walters Customer Experience, Patient Experience Keynote and Virtual Speaker, Trainer, Workshop Leader
  • Oak Park

Jeannie Walters is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a globally recognized speaker, a LinkedIn Learning and Lynda.com instructor, and a Tedx speaker.

15 Articles
over 2 years ago
youtu.be

What Your CX Team Needs Now During Covid-19 [Live Webinar]

In this video, you're going to learn how to support the members of your team - and the customers they serve -- as Cov...

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over 2 years ago
youtube.com

How to Build Customer Trust: CX Pros Share Their Insights [Live Roundtable]

As a CX leader, what actions can you take to build trust with customers over the remainder of 2020?

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over 2 years ago
linkedin.com

The Right Way to Use Artificial Intelligence (AI) in Your CX Program

I was arguing with a bot recently. I was asking what I thought was a straight-forward question.

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over 2 years ago
linkedin.com

Co-Creation With Customers: 5 Ways to Drive Better Results

What does co-creation with customers really mean? Co-creation means letting your customers in on the ground floor of ...

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over 2 years ago
linkedin.com

Tackling Transitions in Your Employee Experience

Organizations have learned a lot collectively in the last few weeks and months. They learned how to transition to a d...

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over 2 years ago
linkedin.com

Your Culture Needs More CX Training

Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent su...

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over 2 years ago
experienceinvestigators.com

How to Pitch New CX Initiatives & Overcome Objections of Decision-Makers

The Covid era means some leaders are even more resistant to invest in CX initiatives, but leaders who adapt will be t...

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over 2 years ago
customerthink.com

How to Pitch New CX Initiatives & Overcome Objections of Decision-Makers

Getting Decision-Makers to approve new customer experience initiatives has rarely been easy. Customer experience, a b...

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over 2 years ago
experienceinvestigators.com

How to Revise Employee Experience for Social Distancing

It's time to revisit your employee experience and ensure your best employees stay positive, productive, and customer-...

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over 2 years ago
linkedin.com

Engaging Employees to Learn as Part of Your Customer Experience Strategy

The best customer experiences are outcomes of the best employee experiences. Employees can only deliver on great expe...

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over 2 years ago
customerthink.com

How to Revise Employee Experience for Social Distancing

Today’s employee experience is not what people were promised. The employee experience today, with social distancing, ...

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over 2 years ago
linkedin.com

Whose Job is CX, Anyway?

Is customer experience everyone’s job? Yes… and no. It’s a little too easy to state that it’s everyone’s job because ...

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