Jim Tincher Journey Mapper in Chief, Certified Customer Experience Professional (CCXP), CXPA CX Expert and author
  • Heart of the Customer

Jim Tincher sees the world in a special way: through the eyes of customers. With a lifelong passion for customer experiences, Jim founded Heart of the Customer to help companies of all sizes increase customer engagement.

9 Articles
over 2 years ago
heartofthecustomer.com

Five Ways to Make Your Surveys Matter - Heart of the Customer

Here are five steps you can take to move from providing customer survey information to delivering wisdom, and in turn...

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over 2 years ago
heartofthecustomer.com

Minneapolis CX - Empathy.

We’re passionate about building empathy between our clients and their customers, and we’re certain we can do the same...

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over 2 years ago
heartofthecustomer.com

Need a Presentation With Punch? Think Visually - Heart of the Customer

Utilize the power within visual communications when creating Customer Journey Maps. Make an impact through journey ma...

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over 2 years ago
heartofthecustomer.com

Customer Journey Map - the Top 10 Requirements - Heart of the Customer

A great customer experience journey map includes your customer's perspective, segments, customer goals, emotions, tou...

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over 2 years ago
heartofthecustomer.com

Six Ways Journey Mapping Can Drive ROI - Heart of the Customer

Carefully choosing which problem to attack helps you avoid one of the leading reasons most journey mapping initiative...

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over 2 years ago
heartofthecustomer.com

What’s Ailing Your Journey? - Heart of the Customer

Take a temperature check on your customer journey with journey analytics. Want to take it a step further? Orchestrate...

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over 2 years ago
heartofthecustomer.com

Surveys in the Time of Pandemic - Heart of the Customer

Should cx practitioners quit sending tracking surveys? CX thought leaders share their advice with the impact of Coron...

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over 2 years ago
heartofthecustomer.com

Three Ways to Show Business Impact for Your CX Program - Heart of the Customer

It’s critical for customer experience professionals to demonstrate ROI and how their work impacts business outcomes. ...

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over 2 years ago
heartofthecustomer.com

5 virus-related CX tips you need TODAY - Heart of the Customer

Five useful tips for CX pros during these trying times. Let’s call it “the other CX,” the coronavirus experience.

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