Sean McDade CEO & Founder
  • PeopleMetrics

CEO & Founder @PeopleMetrics Customer inspired. Changing the future of customer experience as we know it.

9 Articles
over 2 years ago
peoplemetrics.com

INFOGRAPHIC | Employee Experience in a COVID-19 World

This infographic shows how US workers perceive their employer's response to COVID-19, and PeopleMetrics' top recommen...

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over 2 years ago
peoplemetrics.com

Best Practices in Communications to Improve Employee Experience

Here are five tips for managers who hope to establish healthy team communication to spur a customer-centric culture i...

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over 2 years ago
peoplemetrics.com

How Effective Is Your Digital Patient Support Services Offering?

Here are three key insights to be aware of when building or modifying your digital patient services offering.

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over 2 years ago
peoplemetrics.com

Recover Alert Management - Centralized vs. Decentralized Approaches

Recover alerts are the core of any advanced VoC program. Let’s talk about the two primary strategies companies use to...

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over 2 years ago
peoplemetrics.com

The 3 Most Valuable Types of VoC Alerts

VoC alerts allow companies to recover lost customers, recognize star employees and generate new leads. Taking action ...

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over 2 years ago
peoplemetrics.com

Recover Alert Management - Centralized vs. Decentralized Approaches

Recover alerts are the core of any advanced VoC program. Let’s talk about the two primary strategies companies use to...

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over 2 years ago
peoplemetrics.com

Closing the Loop on Alerts Provides Immediate ROI. Get It Right!

Immediately following up & resolving customer issues is reason enough to invest in VoC. That's why many companies do ...

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almost 3 years ago
peoplemetrics.com

The One Relationship That Determines The Success of Your VoC Program

No matter how talented you are as a customer experience professional, you need a team to create a world-class VoC pro...

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almost 3 years ago
peoplemetrics.com

25 Staff Appreciation and Recognition Ideas That Won't Break the Bank

Disgruntled or apathetic employees can suck the energy out of the sales transaction they perform. Here's 25 ways to m...

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